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Where does iCase.au ship from?
As a 100% Australian company based in Brisbane, all iCase.au orders are shipped locally via Australia Post or select courier services, depending on your location.
How much does shipping cost? How long does it take?
At iCase.au, we provide free standard untrackable letter shipping service within Australia Post. However, we recommend choosing our tracked shipping services for better convenience and assurance. Detailed costs and timelines for these services will be provided during checkout.
Can I track my order?
If you opt for our free shipping service, please note that it does not include a tracking number. However, you can generally expect your order to arrive within 1 to 7 business days. If you choose a shipping service with tracking, you'll receive a tracking number to follow your package's journey via Australia Post's tracking service.
When will my order be dispatched?
Orders are dispatched either on the same or the next business day. If there are any specific delays, we'll provide additional information on the product page or homepage.
Can I change my shipping address after confirming my order?
If your order has not been dispatched from our warehouse, we can update the address for you. If your order is already on its way, we unfortunately cannot redirect it. Please ensure you provide the correct shipping address when ordering.
What should I do if there's a missing, defective, or incorrect item in my order?
We sincerely apologize for any inconvenience. Please contact our Customer Care Team at support@icase.au with photos/videos of the product. We will get back to you promptly.
What if I haven't received my parcel?
Though rare, parcels may sometimes be lost by AusPost or courier services. If your parcel hasn't arrived, please contact our customer support at support@icase.au. Our team is here to assist you.
Can I amend or cancel my order?
Yes, under Australia’s Distance Selling Regulations, you have the right to cancel your order for a full refund, subject to certain conditions. This does not apply to items that can't be returned due to hygiene reasons or have been unsealed.
Do I need an account to place an order?
While you have the option to checkout as a guest, we recommend creating an account with iCase.au. Having an account not only allows you to easily access your order details but also simplifies communication with us should you have any queries. We're committed to making your shopping experience as seamless as possible.
What payment methods do you accept?
iCase.au accepts payments through Shopify and all major credit and debit cards, including Mastercard, VISA, and American Express. We also accept PayPal, AfterPay, and ZipPay.
How can I apply a discount code?
You can enter your discount code in the designated box at the top right of the checkout page (or top of the page on mobile devices). The order amount will automatically update once the code is applied.
How will I know if my order is confirmed?
Once your order is placed, you will receive an acknowledgement email from us. Note that orders are only shipped once your credit card payment has been approved and billing and delivery addresses have been verified. Registered users can also check the status of their order in the "My Account" section.
Still have questions? Reach out to us at support@icase.au or visit our contact page.
How does the Return & Exchange process work at iCase.au?
Rest assured, handling returns and exchanges with iCase.au is RISK-FREE and straightforward. You have the option to either return for a refund or exchange any product within 30 days of receipt. For comprehensive information on our return/exchange policies, please visit our "Exchange & Return" page: https://icase.au/pages/return-exchange. Your satisfaction is our priority.