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  • Category:
  • Shipping FAQs

As a 100% Australian company based in Brisbane, all iCase.au orders are shipped locally via Australia Post or CouriersPlease, depending on your location, parcel size and service availability.

  • Category:
  • Shipping FAQs

Free Tracked Shipping is available Australia-wide. You can also upgrade to Express Tracked Shipping for $8.99. Delivery estimates are shown at checkout.

  • Category:
  • Shipping FAQs

Yes. Every iCase.au order is sent with tracking. When your order is dispatched, we'll email you the tracking number and carrier link. We use Australia Post or CouriersPlease depending on the destination, parcel size and service availability.

  • Category:
  • Shipping FAQs

Orders are dispatched either on the same or the next business day. If there are any specific delays, we'll provide additional information on the product page or homepage.

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  • Shipping FAQs

If your order has not been dispatched from our warehouse, we can update the address for you. If your order is already on its way, we unfortunately cannot redirect it. Please ensure you provide the correct shipping address when ordering.

  • Category:
  • Shipping FAQs

We sincerely apologize for any inconvenience. Please contact our Customer Care Team at support@icase.au with photos/videos of the product. We will get back to you promptly.

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  • Shipping FAQs

Though rare, parcels may sometimes be lost by AusPost or courier services. If your parcel hasn't arrived, please contact our customer support at support@icase.au. Our team is here to assist you.

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  • Ordering FAQ

Please contact us as soon as possible. If your order has not been dispatched, we may be able to amend or cancel it. Once an order has been dispatched, it cannot be changed or recalled and our return policy will apply.

  • Category:
  • Ordering FAQ

While you have the option to checkout as a guest, we recommend creating an account with iCase.au. Having an account not only allows you to easily access your order details but also simplifies communication with us should you have any queries. We're committed to making your shopping experience as seamless as possible.

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  • Ordering FAQ

We accept major credit and debit cards, PayPal and Shop Pay. Apple Pay or Google Pay may also be available on supported devices. The payment methods currently available for your order are displayed at checkout.

  • Category:
  • Ordering FAQ

You can enter your discount code in the designated box at the top right of the checkout page (or top of the page on mobile devices). The order amount will automatically update once the code is applied.

  • Category:
  • Ordering FAQ

Once your order is placed, you will receive an acknowledgement email from us. Note that orders are only shipped once your credit card payment has been approved and billing and delivery addresses have been verified. Registered users can also check the status of their order in the "My Account" section.

Still have questions? Reach out to us at support@icase.au or visit our contact page.

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  • Return & Exchange FAQS

Rest assured, handling returns and exchanges with iCase.au is RISK-FREE and straightforward. You have the option to either return for a refund or exchange any product within 30 days of receipt. For comprehensive information on our return/exchange policies, please visit our "Exchange & Return" page: https://icase.au/pages/return-exchange. Your satisfaction is our priority.